Configuring the agent settings

Prerequisites

separator
NoteNote

The ACD tab will not appear if you have logged in as a Non-Agent or if appropriate buttons are administered for this extension.

separator
  1. On the top bar, click System Options > System Settings.
  2. In the Login Settings dialog box, click the Agent tab.
  3. In the Agent tab:
    1. Select the Enable ACD Login option, if you want to enable the ACD feature.

      Before selecting the Enable ACD Login option, ensure that you provide the user credentials to log in to the ACD service.

    2. Select the Automatically sign into the ACD server option, if you want the system to register the agent extension with the ACD server automatically with the previous successful registration through Communication Manager.
    3. In the Agent field, specify the agent extension number if you want the ACD service to identify your agent extension number each time you log on to the system.
    4. In the Password field, specify the password for the agent extension number.
    5. Select Save password during sign in, if you want the system to save the password when you are signing in as an agent with the associated agent extension number.
    6. In the Default Agent state upon ACD connection drop-down field, choose the appropriate option.
  4. Click OK.
separator

Example

Related information
Agent Login panel field descriptions
©2011, Avaya Inc. All Rights Reserved.